Before submitting this trouble report, please be sure to read our troubleshooting guide. If you have tried the suggestions on our troubleshooting guide and you are still having problems, use the form below to request help. (Please note that we do not provide support without first receiving this trouble report form.)

(Fields in red are required)

Name :
E-mail :
Software serial number (from invoice) :
Phone : (numbers only - no dashes)  Ext
Sports Motion System Model # :

If you are using your own PC & camcorder, you must provide following information:

Make and model of PC :
Year PC was purchased :
Memory :
Operating System :
Service pack # :
Windows 32 or 64 bit :
Hard drive size :
Hard drive space available :
Firewire card make and model :
Is an anti-virus program running? :
Is your sound card functioning properly? :
Any other 3rd party video software installed? :
Had Pro-Trainer been functioning OK previously? :

What new software, hardware or upgrades have been recently done to your PC (Windows upgrade, added a new video game, added a webcam, etc)

Description of problem (provide as much detail as possible and include any error messages and numbers that may have been displayed):